Speaking

I hope so! I understand the challenge of finding the right speaker. In my prior role as the executive director of an educational nonprofit, I was responsible for more than a hundred events—from small training sessions to large, multi-day workshops.

I quickly learned that much of the success of an event comes down to the quality of the speakers. And, like you, I spent much time researching speakers to confirm we had the right fit. My hope is that this page will make it easy for you to get the information you need to make the best decision possible.

I am honored to be considered as your speaker. Thank you!

Empathy by the Numbers — How High-Value and Scalable Design Solutions are Built on Systematic Empathy

Human empathy creates compelling opportunities to truly understand people’s problems and provide valuable solutions. By consistently identifying and tracking the feelings and needs of people, including those we have never met, we can systematically incorporate that insight into our design work— connecting more quickly, effectively, and sustainably.

As designers, our goal should be to measurably determine our users’ problems and create solutions that will generate the greatest value. But can we solve real problems for hundreds, thousands or even millions of users at at time? Absolutely. We can identify, quantify, qualify, and track people’s significant problems—as well as the impact of your solutions—using empathy-driven processes that are both systematic and scalable.

This real-world, highly adaptive design technique starts with an innovative organization of human feelings and needs. As an attendee, you will learn how to implement a sustainable system featuring a light-weight user research process that can incorporate both quantitative and qualitative data before and during the implementation of solutions. This approach is cost- and time-efficient—and tells an actual, complete human story that your solution team can easily understand and apply to deliver high-value user experiences.

Human-Centered Chatbots — Market Intelligence + Customer Support

We are in the Empathic Age of product design—a time when the needs and feelings of all stakeholders, especially customers, can be quickly identified, effectively measured, and more meaningfully served. We now have the means to create increasingly natural and value-driven interactions between digital products and targeted audiences. This successful combination of conversational UI, artificial intelligence, and a systematic focus on needs, represents the first digital platform that can manage levels of empathy.

In this discussion, we will cover new product design techniques and tools to sustainably develop empathy—not just talk or think about it. We will utilize proprietary processes, ready-to-use templates and a relevant chatbot example. You will learn to quickly identify and quantify people’s unmet needs, improve solutions by measuring problems and integrate with product workflows as well as business objectives.

Empathy Across the Aisle — How to Systematically Design for People You May Disagree With

Designers have never before worked in a nation that’s so divided, so polarized. How do we serve audiences that we may disagree with or can’t relate to? In this lively and timely discussion, we’ll cover real-world techniques and tools for developing understanding and empathy with both like- and non-like-minded people on an everyday basis—whether you work on a large team or as a freelancer.

This talk with utilize proprietary processes, handy templates, and a relevant example that will let you hit the ground running on challenging design projects. You’ll learn how to systematically and sustainably develop empathy—not just talk or think about it. You’ll quickly identify and quantify people’s pain points, gain actionable insight, and integrate the process into your workflow. Your team will enjoy getting to know and tracking the preferences of actual users. Your stakeholders will appreciate how this measurable insight integrates with customer-focused business objectives.

• Completed more than 125 UX/UI design projects in management and IC roles on a broad variety of teams
• Started-up and ran five tech businesses with 150+ total employees and 6,000+ paid customers
• Served clients including: Microsoft, Xbox, F5 Networks, AT&T, NTT DoCoMo, Motorola, Nike, Johnson & Johnson, Pearl Drums, University of Washington, University of Calgary, Seattle Public Schools
• Created The Empathy-Driven Framework for Innovation and Problem Solving featured in university and high school curricula and corporate workshops
• Founded and ran a non-profit educational program supported by 400+ adult and teen volunteers